Cancellation and Refund Conditions

Cancellation, Return and Exchange Conditions
You can make your refund request on the My Account / Refund Requests page.

1) How Many Days Is The Return And Exchange Time?
You can return or exchange within 15 days of receiving your order. This period is determined as 30 days for product related problems.

2) Which Cargo?
We kindly ask you to send the product you will return by filling out the copy of your invoice with the “Return Form” and paying the cargo with MNG KARGO, with the package undamaged, unused version of the product and all accessories. Shipping fee belongs to the customer.

3) How to Return (Evening Dress and Accessory)?
You can contact our call center and get information about the product before ordering for evening dresses and accessories. NO REFUND or REPLACEMENT for Evening Dresses and Accessories.
4) Refund After Return?
If the products to be returned are in accordance with the return and exchange conditions after we receive them, your bank account, credit card, iban no or
You will be paid to your membership account on Depending on your bank, it may take 3 to 7 business days to see your refund.
In money refund transactions, you must declare an IBAN NO for a secure transaction. You can contact us for detailed information about IBAN NO.
In return and exchange transactions, our cargo shipments belong to our company, and the shipping fee in the customer shipments belongs to the customer. If the customer has made a counter payment, the shipping fee will be deducted from the return price and the refund will be paid to his account. In the case of refunding type cards, your bank can make the refunds for up to 10 days. This is a process completely implemented by the banks. We make sure that the fee returns are made within the period we specified, but banks often perform the transactions for a long time as required by this procedure. Please contact your bank if the money is not visible in your account despite the confirmation that you have been refunded. As the card holder, you can speed up this process by contacting your bank, since we do not have the chance to intervene in this process.

5) What is the Gift Certificate Advantage?
We can define the refund amount as a “Gift Certificate” to your account at
You can use it again in your next shopping.

6) Discount Coupon / Gift Certificate
If you have a discount coupon on your order, it will be redefined to your account during the return process. The time remaining in the discount coupon on the date of your order will start again with the return process.